Booking Terms and Conditions
The Contract for a short-term holiday rental will be between the owners of Barn Owl Cottage (referred to as “us” or “we”) and the person signing the booking form and all members of their holiday party (referred to as “you” or “your”) in the following booking conditions.
No persons, other than those on the booking form, are allowed to stay in the property and you are not permitted to stay beyond the dates/times specified on the booking form.
The party leader must be at least 18 years of age at the time of booking.
We reserve the right to refuse any booking.
A booking form must be completed in full, signed and returned to us along with payment. A deposit of 50% of total holiday cost is required for a booking made over 6 weeks prior to holiday start date. Full and final payments are due six weeks prior to holiday start date. Failure to do so will result in the immediate cancellation of your booking, thus allowing re-letting of Barn Owl Cottage and the deposit will be forfeited.
Payment is accepted by cheque or BACS to Mr & Mrs M Hobson.
Cancellation by you/by us
Cancellation may be made by telephone but we will still require you to confirm the cancellation in writing, either by letter or e-mail. The cancellation date is the date on which we confirm receipt of the cancellation. If we are able to re-let your booking we will refund you the final holiday cost less £ 50.00. If we are unable to re-let there will be no refund and you are liable for the full holiday rental. We recommend you take out appropriate holiday insurance to cover this eventuality.
If for any reason the accommodation is not available on the confirmed booking dates, due to events beyond our reasonable control, we shall contact you immediately and all payments received from you will be refunded. We will have no further liability to you or any other party.
Smoking is strictly forbidden inside Barn Owl Cottage and adjacent buildings.
Wi-fi is provided for your use, but be aware that it is rural broadband and its limitations may not allow for downloading or streaming. We request reasonable and lawful usage of this service.
Dogs are welcome but no more than two and they must be included on your booking forms. There is a charge of £ 20.00 per dog.
Please do not allow them onto the beds and use the throws provided on the sofas. We reserve the right to levy an extra cleaning charge if they have been on the beds or on soft furnishing and request that you do not leave them unattended in the cottage.
Bins are provided within the garden for you to dispose of dog foul, for which you must take full responsibility.
Dogs must be kept on leads when not in the enclosed areas of the property.
Barn Owl Cottage will be ready from 3.00 pm on the day of arrival. Please contact us at least 24 hours before your arrival date, to make arrangements for exchanging of keys. You will need to vacate the property no later than 10.00 am on the day of departure and we ask that you ensure it is left in a clean and tidy condition.
We hope that you have a very pleasant stay at Barn Owl Cottage. Please notify us immediately if you have any complaints or concerns in order for us to address these issues. We will endeavour to rectify these but cannot be held responsible for claims for equipment which remain faulty for any reason beyond our control during the period of your stay.
We, or our representatives, are allowed access to the property at all reasonable times for purposes of inspection or to carry out any urgent maintenance that may occur during your stay.
We reserve the right to terminate your stay if you or any members of your party are believed to be causing a nuisance or not treating our property with respect.
You or members of your party will be liable for any costs of replacements or repairs.
The use of the accommodation and its associated facilities is entirely at the users risk and no liability can be accepted for you or any member of your party for any loss or damage to you or your property during your stay.
We reserve the right to change or amend our terms and conditions at any time.